Refund policy

We do not allow returns of digital items, including preorders, or personalized books/handmade products sold on this site.

For return information on Printify POD, contact their customer service.

If your book/handmade item (not a merchandise POD product) arrives damaged, you should refer to the postal service for a claim. All postal rates had been updated to include postal insurance in the cost and you will receive an email with your tracking number once the item has been taken to the post office.

Should a mistake occur with personalization on our part, contact us and we will work to replace your items. To complete your exchange, we may require pictures of the merchandise issue.

We only replace items if they are defective or damaged at time of printing (ie, mis-print inside, upside down pages, etc). We do not replace items that the customer deems defective by virtue of personalization placement, book plate vs signature or any other post printing cosmetic issue.

If you’ve done all of this and you still have not received your exchange despite postal tracking confirming delivery, please contact us.

Shipping costs are non-refundable. If your item is considered defective by production or our error in personalization, we will ship at no charge. If your item is returned to us due to address error or postal service error, we will require a new postage payment.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Wholesale Orders: Wholesale is non-returnable. Insurance will be added, and lost orders will be resent as the orders are compensated. Reseller certificates must be provided and on file to take advantage of wholesale pricing/tax exemption. Orders will be assessed a handling fee based on materials and packaging. 

Contact us for questions related to exchanges.